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Frequently Asked Questions

Everything you need to know about shopping at Gianna Polo

Are Gianna Polo products authentic and safe to buy?
100% authentic, always. All Gianna Polo pieces are sourced directly from authorized designers and certified manufacturers. Each product includes an authenticity guarantee. We never sell replicas or counterfeit goods. Your data is protected with full SSL encryption.
What payment methods do you accept?
Secure payments. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are encrypted and protected for your security.
What is your return and exchange policy?
Easy returns, no stress. You have 30 days for returns or exchanges. Items must be in original condition with tags. Refunds are issued within 3–5 days after your return is received.
Do you ship worldwide?
Yes — worldwide shipping. Standard delivery is 3–7 business days. Express options available. Tracking information is provided immediately after shipment.
How do I choose the right size?
We help you find the perfect fit. Size charts are available on every product page. Need personal assistance? Email us at contactus@giannacastell.com. Free exchanges if the size isn't perfect.
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Still have questions? Contact us — we're here to help!