Last updated: December 3, 2025

Gianna Polo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Gianna Polo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements.
• Security and Fraud Prevention. We use your personal information to authenticate your account, detect or investigate fraudulent or malicious activity, protect public safety, and secure our services.
• Communicating with You. We use your personal information to provide you with customer support and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with laws or respond to legal requests, including subpoenas or government inquiries.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf.
• With business and marketing partners to provide marketing services and advertisements.
• When you direct or consent to our disclosure.
• With affiliates or within our corporate group.
• In connection with a business transaction, to comply with legal obligations, or to enforce our terms.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit will be shared with Shopify and third parties in other countries as needed. Shopify is responsible for processing this data and responding to rights requests. For details, see the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may link to third-party sites. We are not responsible for their privacy practices. Review their policies before using those sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect data from minors. If a child has provided personal information, contact us so we may delete it.

Security and Retention of Your Information

No system is perfectly secure. We retain your information as necessary to operate the Services, comply with laws, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights such as:

• Right to Access / Know.
• Right to Delete.
• Right to Correct.
• Right of Portability.
• Managing Communication Preferences. You may unsubscribe from promotional emails at any time.

You may exercise these rights by contacting us using the details below.

Complaints

If you have complaints about our privacy practices, contact us using the details below. You may also have the right to file a complaint with your local data protection authority.

International Transfers

Your data may be transferred, stored, and processed outside your home country. If transferred outside the EU/UK, we rely on legal mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call or email us at contactus@giannacastell.com.