Shipping Policy - Gianna Polo

Shipping Policy – Gianna Polo

At Gianna Polo, we strive to provide a smooth and reliable delivery experience from the moment your order is placed. Every order shipped by Gianna Polo includes a tracking number so you can monitor your package throughout its journey.

Order Processing

All orders placed at Gianna Polo are carefully prepared and processed within up to 5 business days, Monday through Friday.
Weekends and public holidays are not considered processing days.

Orders placed after 00:00 (midnight) will begin processing on the next business day.

International Shipping

Gianna Polo partners with trusted international carriers to provide secure and cost-effective global shipping options. Delivery times will vary depending on the destination country.

Processing time: Up to 5 business days
Estimated delivery window: 15–30 business days
No shipping on weekends or official holidays
Delivery times may be affected by customs inspections or local postal delays

Once an order leaves our facility, Gianna Polo is not responsible for delays caused by the carrier, customs procedures, weather conditions, or other external factors.

Tracking Your Order

As soon as your package ships, you will receive an email from Gianna Polo with your tracking number and a direct link to follow your shipment in real time.

If your order is delayed, not delivered, or shows irregular tracking activity, we recommend contacting the shipping carrier first, as they will have the most up-to-date information regarding your package.

Depending on the total value of your purchase, Gianna Polo may require a signature upon delivery to ensure safe receipt.

Special Shipping Instructions

If you require special delivery instructions or additional delivery confirmations, please reach out to our customer support team:

Email: contactus@giannacastell.com